Terms and Conditions 

Please read carefully before booking your treatment 

  • Anyone under the age of 17 years must be accompanied by a parent or carer 

  • Payment  is taken in cash or BAC's (please ask for details)

  • I am not medically trained and am not qualified to make any medical diagnosis. A medical / lifestyle consultation form is carried out on your first treatment to ensure that there are no medical conditions preventing a reflexology treatment 

  • Please also note that the max weight on my reflexology chair is 139kg/ 22 stone 

Cancellation Policy 

Please allow a minimum of 48 hours if you need to change or cancel you reflexology session 

48 hour notice you will be liable to pay 50% of the treatment cost 

24 hour notice (or less) you will be liable to pay 100% of the treatment cost 

(I will of course take into account exceptional circumstance) 

GDPR Statement (taken from AOR)

YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)

 

GDPR (implemented by DPA2018 in the UK) brought in new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are.

In order to give professional reflexology treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing reflexology treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you. 

Lawful Basis for holding and using Client Information

 

As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is:

  1. my legitimate interests i.e.my requirement to retain the information in order to provide you with the best possible treatment options and advice

  2. my requirement to hold your information for the following legal reasons

    1. ‘claims occurring’ insurance

    2. law regarding children’s records 

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfill my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

What information I hold and what I do with it

 

In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

  • Your contact details

  • Medical history and other health-related information (which I will take from you at first consultation)

  • Treatment details and related notes (which I will take after each consultation)

 

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

How Long I Retain Your Information for

 

I will keep your information for the following periods

Adults - 7 years from last appointment 

Children- until they are 21 years of age 

Protecting Your Personal Data

 

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

 

I will contact you using the contact preferences you give me in relation to: (edit the list below to reflect your practice)

  • Appointment times                                                                                       

  • Reflexology information or information related to your health  

  • Special offers and promotions   (you may unsubscribe from this at any time)

 

 

Your Rights

 

GDPR gives you the following rights:

 

  • The right to be informed:
    To know how your information will be held and used (this notice).

  • The right of access:
    To see your therapist’s records of your personal information, so you know what is held about you and can verify it.

  • The right to rectification:
    To tell your therapist to make changes to your personal information if it is incorrect or incomplete.

  • The right to erasure (also called “the right to be forgotten”):
    For you to request your therapist to erase any information they hold about you

  • The right to restrict processing of personal data:.
    You have the right to request limits on how your therapist uses your personal information

  • The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.

  • The right to object:
    To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.

  • Rights in relation to automated decision-making and profiling.

  • The right to lodge a complaint with the Information Commissioner’s Office:
    To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

 

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.